1. Contact us to recieve a return authorization.

2. Your order must have been placed within the last 30 days to be eligible for a refund.

3. In your return package, please include your order details and reasons for the return. Refunds are issued within 5-7 business days of receiving your package.

Return Center:
Glass Awning Hardware
Your order # _____
256 Bergen Boulevard Suite 4
Woodland Park, NJ 07424

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.

While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

What is your return policy?

- All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

- If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.If your order contains customized items or was placed outside of 30 days, contact us via email at Support@showerdoorhardware.com with your order number, the item number(s) you are returning and reason for the return. We will contact you within 1 business day with either approval for your return or additional questions, plus next steps.

- Scratched, broken, used, or with missing or replaced parts/instructions.

- Special Order, final sale or "non-returnable" as identified on original web listing or by sales representative.

- Damaged in return shipping process due to lack of proper packaging and padding.

Shipping to contiguous US Customers (Alaska and Hawaii may be extra).

- $12.95 for Standard Common Shipments (Elegible for Free Shipping after you meet the minimum of $150.00)

- Any Oversized Shipments that are 65"-95" long would incur an additional shipping fee of $39.95 and are Not Elegible for Free Shipping.

Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location. We generally deliver through UPS or USPS.

Most items are shipped within 3-7 business days of ordering. You will be notified as soon as possible if there is a delay regarding your order.

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. Once the order is processed and preparing for shipments we cannot cancel your order.